What should I do if some spam is still making
it through the filter?
Add them to your Mailshell Anti-Spam Blocked
Options lists. The software will learn from your actions
and will automatically increase the filter strength for
similar emails. You can also configure your email client
to block them but this is not as effective. You can also
enable Spam Network Checks, enable Public Blacklists, and/or
increase the aggressiveness of the filter strength.
What should I do if some legitimate emails
are being filtered as spam?
Add them to your Mailshell Anti-Spam Approved
Options lists. The software will learn from your actions
and will automatically decrease the filter strength for
similar emails. You can also configure your email client
to approve them but this is not as effective. You can also
enable Spam Network Checks, disable Public Blacklists, and/or
decrease the aggressiveness of the filter strength.
What should I do if I am using Norton Antivirus
2001?
If you have Norton Antivirus 2001 installed,
it will be listening on port 110. Here is the procedure
to let them work together.
- Change incoming listening port from
the Admin Console (i.e. 8110)
- Change the setup of your email client
in order to use the new port. jane/mail.isp.com#pop3.norton.antivirus:110
- Change your port number in the Advanced
tab to "8110" to match the proxy listening port.
What if port 110 is already taken?
You may already have a POP3 proxy or an e-mail
anti-virus proxy such as Norton Antivirus running on your
desktop. Here is the procedure to let them work together.
- Change the incoming listening port
from the Mailshell Anti-Spam Admin Console to an unused
port (i.e. 8110)
- Change the setup of your email client
in order to use the new port. Account name: jane#pop3.norton.antivirus:110
- Change the port number in the email
client Advanced tab to "8110" to match the proxy listening
port
This should be done from the Advanced tab
for Outlook. For Eudora, you'll have to edit the eudora.ini
file then add 'PopPort=8110' (from our example) just bellow
each line where you can read 'PopServer=localhost'.
What if POP server does not use port 110?
If you do not use port 110 to connect to your
POP server, you will need to make two additional changes:
- Append ":port number" to your account
name, e.g. "jane#mail.isp.com:111"
- Change the port number in the email
client Advanced tab to "110" to match the proxy listening
port
What if POP server uses SSL?
Mailshell Anti-Spam Universal does not support
secure connection (SSL). Be sure the setting for "Incoming
mail (POP3): This server requires a secure connection (SSL)"
under the Advanced tab is unchecked. If you have Outlook,
our Mailshell Anti-Spam Desktop Outlook Edition does support
SSL.
Can I filter my Hotmail and MSN accounts?
Yes, Mailshell Anti-Spam Universal now supports
filtering for Hotmail and MSN accounts. You will need to
create a new POP3 account in your email client with "username#hotmail.com"
and "username#msn.com" as the account name for Hotmail and
MSN accounts respectively. Otherwise, the email client should
be configured as described in our help
pages. Note: Only messages from the Hotmail/MSN Inbox folder
are retrieved.
How do I retrieve a lost Mailshell Anti-Spam
registration key?
You can retrieve your Mailshell Anti-Spam
registration key by accessing our Retrieve
Key page, and entering your email address and
password that you used when you bought Mailshell Anti-Spam.
If you received Mailshell Anti-Spam as a part of Mailshell
Premium email package, you can always view your registration
key information by logging in to Mailshell and going to
the Spam
Filtering Overview page. The registration key
information is located at the bottom of the Spam Filtering
Overview page. If you are still having trouble accessing
your registration key information, contact the Mailshell
Support Desk. Your question should be answered
within two business days.
What if I have a question that isn't answered
here?
First, review the Mailshell Anti-Spam FAQ.
If you cannot find the answer to your question there, contact
the Mailshell
Support Desk. Your question should be answered
within two business days.
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