How do I uninstall Mailshell Anti-Spam Outlook?
You can uninstall Mailshell Anti-Spam Outlook
by either running the "Uninstall Mailshell Anti-Spam" program
in the Mailshell program folder or using the Microsoft Windows
"Add/Remove Programs" utility located in the control panel.
Outlook should not be running during uninstallation.
Can I uninstall Mailshell
Anti-Spam Outlook by just deleting the Mailshell folder?
No. Deleting the Mailshell Folder will not
remove the application cleanly and it is not recommended.
Always use the "Add/Remove Programs" utility to remove the
application from your system. This will ensure that Windows
Registry information added by Mailshell Anti-Spam Outlook
is properly removed.
What happens to Outlook Junk
Senders List and Exceptions List after I uninstall Mailshell
Mailshell Anti-Spam Outlook adds the addresses
which you block to the Outlook Junk Senders List and the
addresses which you approve to the Outlook Exceptions List.
After Mailshell Anti-Spam Outlook is uninstalled, Outlook
will continue to block and allow the addresses which you
What header information does
Mailshell Anti-Spam Outlook use to block or approve addresses?
Mailshell Anti-Spam Outlook only blocks or
approves addresses listed in the "From:" header.
In what order is my email
Email filters are applied to your incoming
mail in the following order: Block Senders, Approved Senders,
Block Domains, Approve Domains, and Mailshell Anti-Spam
rules. However, if you have Outlook rules, the order is
unpredictable. They may or may not apply ahead of Mailshell
Anti-Spam settings. If you find spam is moved by Outlook
rules to another folder, you can use Scan
Folder to process the unread messages in that
How does Mailshell Anti-Spam's
money-back guarantee work?
If you're not completely satisfied with Mailshell
Anti-Spam Outlook, you can cancel your registration key
within 30 days and we'll refund your money. If you have
unresolved technical problems regarding Mailshell Anti-Spam
Outlook, please contact our customer
support for help. To cancel your registration
key immediately, first uninstall all copies of Mailshell
Anti-Spam Outlook, then visit our Refund
What happens if there are
multiple user names on the installed machine?
For Windows 95, 98 and Windows ME, all users
share the same Mailshell Anti-Spam Outlook settings and
For Windows NT, 2000, XP, Vista and Windows
7, each user has their own Mailshell Anti-Spam Outlook settings
and approve/block lists.
How do I filter spam
in another folder?
Choose SpamCatcher from the Mailshell Anti-Spam
Outlook toolbar and then choose Scan Folder. Pick the folder
you want to scan and click OK. The unread messages in the
folder you select will be analyzed.
What if I have a question
that isn't answered here?
First, check the Microsoft Outlook help
guide, and review the
Mailshell Anti-Spam FAQ. If you cannot find the
answer to your question there, contact the Mailshell
Support Desk. Your question should be answered
within two business days.
Regular expression support for Mailshell Anti-Spam
Outlook is provided by the PCRE library package, which is
open source software, written by Philip Hazel, and copyright
by the University of Cambridge, England. Mailshell Anti-Spam
Outlook includes software developed by the Apache Software
Additionally, Mailshell Anti-Spam Outlook uses MySQL (http://www.mysql.com)
and includes PHP (http://www.php.net).