Help 

Mailshell Anti-Spam Desktop Outlook Edition
Help Guide
1. Getting Started
2. Using Mailshell Anti-Spam Outlook
  - Outlook Interface
  - Mailshell Network
  - General Options
  - Approve Options
  - Block Options
  - Ignore Lists
  - Advanced Options
  - Updates
  - Troubleshooting
  - Other
Using Mailshell Anti-Spam Outlook
Troubleshooting

What should I do if some spam is still making it through the filter?

Block them using the Block Message button . The software will learn from your actions and will automatically increase the filter strength for similar emails.

You can also:
a) manually customize your filter strength. Start by clicking on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, double-click General Options; then click on the check box next to "Enable custom spam filter strength".

b) only accept email from approved senders. Start by clicking on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook tool bar. On the Mailshell Anti-Spam popup, double-click on Approve Options and click on Senders; then click on the check box in the lower left hand corner of the popup. This "Exclusive" setting only allows emails from your approved senders and address book. All other email is treated as spam.

c) enable Spam Network Checks, enable Public Blacklists, and/or increase the aggressiveness of the filter strength.



What should I do if some legitimate emails are being filtered as spam?

Approve them using the Approve Message button . The software will learn from your actions and will automatically decrease the filter strength for similar emails.

You can also:
a) manually customize your filter strength. Start by clicking on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, double-click General Options; then click on the check box next to "Enable custom spam filter strength".

b) If you enabled only accept email from approved senders, turn it off. Start by clicking on the Mailshell Anti-Spam icon on the Mailshell Anti-Spam Outlook toolbar. On the Mailshell Anti-Spam popup, double-click on Approve Options and click on Senders; then uncheck the check box in the lower left hand corner of the popup. This "Exclusive" setting only allows emails from your approved senders and address book. All other email is treated as spam.

c) enable Spam Network Checks, disable Public Blacklists, and/or decrease the aggressiveness of the filter strength.



How do I use disposable email addresses?

To catch even more spam, you can use disposable email addresses. Use different email addresses for different contacts and online services, then easily block only addresses that receive spam without affecting the rest of your email. To use disposable email addresses, sign up.



I am behind a firewall and can't use the Mailshell Network. What can I do?

In order for Outlook to communicate with Mailshell servers, your firewall port #80 (HTTP) must be open and Ping requests must be accepted. Note: Mailshell Anti-Spam Outlook releases up to version 2.6 use port #443 (HTTPS) by default.

Contact your network administrator to resolve this problem. If you are running firewall software on your computer such as ZoneAlarm or Black Ice Defender, make sure that the Outlook application is allowed access to the Internet.

Mailshell Anti-Spam Outlook supports the option to disable the Ping checks but Mailshell Anti-Spam Outlook may freeze for around 30 seconds if Outlook is unable to communicate with the Mailshell servers at any time.



What happens if I cannot connect to the Mailshell servers?

You will not be able to access the Mailshell Network to compare your email to our known database of spam. However, you will still be able to filter your email based on spam rules that come with your Mailshell Anti-Spam Outlook installation.



When viewing my IMAP Inbox , Outlook 2000 (Windows 2000 and Windows NT) crashes when I click on ">>" in a compacted Mailshell Anti-Spam toolbar. What can I do?

You can download and install the latest Office 2000 Service Pack 3 (SP3) here.



What do I do if I can't get Outlook to work?

You can find information on Microsoft Outlook here.



What do I do if Exchange is slow or does not work?

You can find information on Microsoft Exchange 5.5 here and Exchange 2000 here. Here are three articles from Microsoft related to email slowdown:



What are the known bugs with Mailshell Anti-Spam Outlook?

Check the Mailshell Anti-Spam FAQ for the latest news.



How do I report a bug?

Before reporting a Mailshell Anti-Spam Outlook bug, please check the Microsoft Outlook help guide to make sure that the bug is not Microsoft related. You should also check the Mailshell Anti-Spam FAQ for the latest work-arounds and bug reports. Please file all new bugs by contacting the Mailshell Support Desk with a detailed description of the problem. Your inquiry should be answered within two business days.



How do I retrieve a lost Mailshell Anti-Spam Outlook registration key?

You can retrieve your Mailshell Anti-Spam Outlook registration key by accessing our Retrieve Key page, and entering your email address and password that you used when you bought Mailshell Anti-Spam Outlook. If you are having trouble accessing your registration key information, contact the Mailshell Support Desk. Your question should be answered within two business days.