How do I uninstall Mailshell Anti-Spam Outlook?
You can uninstall Mailshell Anti-Spam Outlook
by either running the "Uninstall Mailshell Anti-Spam"
program in the Mailshell program folder or using the Microsoft
Windows "Add/Remove Programs" utility located in the control
panel. Outlook should not be running during uninstallation.
Can I uninstall Mailshell
Anti-Spam Outlook by just deleting the SpamCatcher folder?
No. Deleting the SpamCatcher will not
remove the application cleanly and it is not recommended.
Always use the "Add/Remove Programs" utility to remove the
application from your system. This will ensure that Windows
Registry information added by Mailshell Anti-Spam Outlook
is properly removed.
What happens to Outlook Junk
Senders List and Exceptions List after I uninstall Mailshell Anti-Spam
Mailshell Anti-Spam Outlook adds the addresses which
you block to the Outlook Junk Senders List and the addresses
which you approve to the Outlook Exceptions List. After
Mailshell Anti-Spam Outlook is uninstalled, Outlook will continue
to block and allow the addresses which you have specified.
What header information does
Mailshell Anti-Spam Outlook use to block or approve addresses?
Mailshell Anti-Spam Outlook only blocks or approves
addresses listed in the "From:" header.
In what order is my email
Email filters are applied to your incoming
mail in the following order: Block Senders, Approved Senders,
Block Domains, Approve Domains, and Mailshell Anti-Spam rules. However,
if you have Outlook rules, the order is unpredictable. They
may or may not apply ahead of Mailshell Anti-Spam settings. If you
find spam is moved by Outlook rules to another folder, you
can use Scan Folder to process
the unread messages in that folder.
How does Mailshell Anti-Spam's money-back
If you're not completely satisfied with
Mailshell Anti-Spam Outlook, you can cancel your registration key
within 30 days and we'll refund your money. If you have
unresolved technical problems regarding Mailshell Anti-Spam Outlook,
please contact our customer
support for help. To cancel your registration key immediately,
first uninstall all copies of Mailshell Anti-Spam Outlook, then
visit our Refund Page.
What happens if there are
multiple user names on the installed machine?
For Windows 95, 98 and Windows ME, all users
share the same Mailshell Anti-Spam Outlook settings and approve/block
For Windows NT, 2000, and XP, each user has their own Mailshell Anti-Spam
Outlook settings and approve/block lists.
How do I filter spam in another folder?
Choose Mailshell Anti-Spam from the Mailshell Anti-Spam Outlook
toolbar and then choose Scan Folder. Pick the folder you
want to scan and click OK. The unread messages in the folder
you select will be analyzed.
What if I have a question
that isn't answered here?
First, check the Microsoft Outlook help
guide, and review the Mailshell Anti-Spam FAQ.
If you cannot find the answer to your question there, contact
the Mailshell Support Desk.
Your question should be answered within two business days.
Regular expression support for Mailshell Anti-Spam
Outlook is provided by the PCRE
library package, which is open source software, written
by Philip Hazel, and copyright by the University of Cambridge,
England. Mailshell Anti-Spam Outlook includes software developed
by the Apache Software Foundation (http://www.apache.org).
Additionally, Mailshell Anti-Spam Outlook uses MySQL (http://www.mysql.com)
and includes PHP (http://www.php.net).